Privacy Policy abc94 – Our Commitment to Protecting Your Data

Abc94 ("we", "Platform") is committed to protecting the privacy and security of personal information belonging to every member and visitor who uses the abc94.app website and our mobile app. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.

This policy applies to all personal information we collect through various channels, including account registration, platform usage, interactions with our customer support team, and any written or electronic communications between you and abc94.

We recognise that your trust is our most valuable asset. As such, we never sell, rent, or trade member personal information to any third party for marketing purposes without your explicit consent. Every decision involving your data is made with your interests and privacy as the top priority.

Abc94 collects your personal information through several methods depending on how you interact with our platform. The following are the main categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. You have the right to know why each piece of information is required, and we are always ready to explain upon request.

Every piece of information we collect is used for legitimate and transparent purposes. abc94 uses your personal data for the following:

• Account Management: Creating, verifying, and maintaining your member account, including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and other suspicious activities.
• Customer Support: Providing technical assistance and addressing your enquiries and complaints more effectively.
• Service Improvement: Analysing usage patterns to improve game quality, interface design, and the overall user experience.
• Service Communications: Sending important account-related notifications, relevant promotions, and platform updates.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to our platform's operations.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist members who may require responsible gaming support.

Abc94 will not use your data for any purpose other than those stated above without obtaining your consent first. You will be notified of any new use of your data and have the right to decline it.

Abc94 understands the importance of your trust. We do not share your personal information with any third party except under the following agreed or legally required circumstances:

• Payment Service Providers: Required financial information is shared with trusted payment processors to facilitate deposit and withdrawal transactions. All providers are bound by strict data protection agreements.
• Game Software Providers: Game data required for technical functionality may be accessed by licensed game providers integrated with our platform.
• Regulatory Authority: Information is shared when required by law, court order, or relevant regulatory bodies for investigation or compliance purposes.
• Identity Verification Services: KYC information is shared with licensed identity verification service providers to ensure the accuracy and validity of documents.
• Data Analytics & Security: Anonymised technical data may be shared with cybersecurity partners for threat detection and fraud prevention purposes.

All third parties we work with are bound by contractual agreements requiring them to protect your data to the same or higher standards that we uphold. We ensure every partner is selected based on their proven data security track record.

Abc94 continuously invests in the latest security infrastructure to ensure every member's personal and financial data remains protected against cyber threats, data breaches, and unauthorised access.

• 256-bit SSL Encryption: All data transmitted between your device and abc94 servers is protected with the same industry-grade encryption used by leading financial institutions.
• Data Segregation: Sensitive information such as passwords and financial details are stored separately using advanced hashing and data isolation systems.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any suspicious activity in real time.
• Strict Access Controls: Only authorised personnel with a legitimate business need may access member personal data, and every access is logged for audit purposes.
• Regular Security Testing: The abc94 platform undergoes regular penetration testing and security audits conducted by independent third parties.
• Incident Response Plan: abc94 has a detailed security incident response procedure to ensure any data breach is addressed promptly and members are notified within the stipulated timeframe.

Abc94 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies: Remembering your preferences such as display settings, region, and game selections for a more personalised experience.
• Analytics Cookies: Helping us understand overall usage patterns (anonymised data) for continuous platform improvement.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your experience on the abc94 platform.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal information we hold about you:

Abc94 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulatory obligations.

• Active Account Data: Retained for as long as your account remains active on the abc94 platform.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with anti-money laundering legislation and financial regulations.
• KYC Data: Retained for the duration of the active account period plus 5 years after account closure for regulatory compliance purposes.
• Communication Log Data: Customer support interaction records are retained for 2 years for service quality purposes.
• Analytics Cookie Data: Anonymised or deleted 13 months after the date of collection.

When your data is no longer needed and there is no legal obligation to retain it, abc94 will securely delete or anonymise it using industry-recognised methods. Upon your request to close your account, the data deletion process will be initiated subject to the minimum retention period required by law.

The abc94 platform may contain links or integrations with third-party services such as game providers, payment processors, and identity verification tools. Please take note of the following:

• Abc94 is not responsible for the privacy policies or data security practices of any third-party services that are separate from our main platform.
• Every third-party provider integrated with abc94 is selected based on their compliance with strict data security standards.
• We encourage you to read the Privacy Policy of each third-party platform you use separately.
• Any information you provide directly to third parties is subject to their own privacy policies, not that of abc94.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the abc94 Privacy & Compliance team is here to assist you.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the abc94 platform.
• Support Email: [email protected] (for reference only, not clickable)
• FAQ: Visit the section Frequently Asked Questions us for answers to general questions about privacy.

Abc94 is committed to responding within 21 business days for all privacy-related enquiries. For more complex issues, we will keep you informed of the investigation's progress on a regular basis until a final resolution is reached.

This Privacy Policy was last updated in January 2026 and will be reviewed periodically to ensure it remains aligned with changes in law, technology, and industry best practices.